000			00659nam a22002057a 4500
999			_c6359 _d6359
003			OSt
005			20190604132043.0
008			190604b ||||| |||| 00| 0 eng d
020			_a9781259005213
040			_cDechen
082			_aSTL 153.6 PAT
100			_aPatterson, Kerry
245			_aCrucial Conversation : _bTools for talking when stakes are high/
260			_aChennai : _bMcGraw Hill Education (India) Private Limited, _c2018.
300			_axviii, 244 p. _bill. _c23 cm.
504			_aincludes index.
650			_aInterpersonal communication, Interpersonal relations, Conversation
700			_4Grenny, Joseph, Switzler & al
942			_2ddc _cSTL